Musashi Swords - Shipping & Returns

SHIPPING & RETURNS

MusashiSwords.com is dedicated to providing quality products in a timely manner, which is why we do our very best to ship your orders the same or the next business day. Since our shipping carriers don't pick up on weekends and holidays orders placed after 12PM PST Friday through Sunday and holidays will be shipped the following business day. In keeping with our tradition of providing high-quality products at a low consumer cost we offer flat standard shipping rates based on the total amount of your order. 

 

Important Notice: To help protect your deliveries from rising porch piracy, all orders over $100 require a signature upon receipt. If you’re unable to sign for your package, you can have it delivered to a USPS or UPS location for convenient pickup. Please note that a valid ID and the tracking number will be required when retrieving your order.

You have the option to sign a release waiver requesting delivery without a required signature. However, we are not responsible for any lost, stolen, or damaged packages.



Order Total Shipping Cost
0LB-2LB $10.00
2lb-4lb $15.00
5lb-20lb $20.00


A tracking number will be provided once your order has shipped from our warehouse. If you have any further shipping questions or concerns, please feel free to contact us at support@musashiswords.com.

If your order cannot be delivered due to an incorrect address provided at the time of checkout or if the package is subsequently lost, stolen or returned to us you will be responsible for the cost to resend the order even if the original order qualifies for free shipping.

If your order is lost or stolen in transit or there are delivery delays please contact your local post office, USPS.com, UPS or FedEx to file a claim. Once your order has left our warehouse and in the hands of the shipping carrier, we have no control over delivery delays caused by the carrier.

Please note: We do not ship to P.O. Box addresses. Due to the high value of our products, all shipments over $100 require a signature upon delivery. To ensure secure and timely delivery, please provide a physical address where someone will be available to sign for your order.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returns must be approved. Please contact us to get RMA number.

Once your return has been approved, and an RMA number has been provided to you, please include it in your shipping label. 

Please provide us with the tracking number.

We are not responsible for return shipping fees.

Please note that we do not accept returns on discounted items, items purchased on sale, or during a sale, unless they have a factory defect. Thank you for your understanding.

To start a return, you can contact us at support@musashiswords.com. Please note that returns will need to be sent to the following address: 1220 E Belmont St, Ontario, CA 91761.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@musashiswords.com.

An extra 20% Restocking Fee will be charged on the sword's price; shipping cost is excluded from refunds.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@musashiswords.com.

Frequently Asked Questions

What is the importance of provenance in determining a sword's value?

Provenance establishes the basic facts about a sword. It provides the date it was made, who made it and who owned it. This allows you to determine authenticity and, through this, the sword's monetary and cultural value.

How can I protect myself from buying a fake Samurai sword?

Knowing the provenance of a Samurai sword is one sure way to ensure you are not duped. Purchasing the sword from an authorized and reputable dealer further safeguards against becoming the owner of a fake Samurai sword.

Are there any legal restrictions on owning a Samurai sword?

If you purchase a Samurai sword, you must be at least 18 in the United States. However, while owning and even displaying a Samurai sword in your residence is perfectly legal, state-governed restrictions may apply to whether you can carry it in public.

What are the responsibilities of owning a historical weapon?

If you own a historical weapon, you are assuming responsibility for its care and continuance. You must take care to treat it with the respect it deserves. You must ensure:

  1. It retains its excellent condition or can be restored appropriately to a pristine state.
  2. You preserve all the paperwork indicating its provenance.
  3. You protect it from damage, theft and other adverse situations.
What are the different types of Samurai swords?

Samurai swords are available in several types. The major kinds are:

  1. Katana
  2. Wakizashi
  3. Tanto
  4. Nodachi
  5. Tachi

Of these, the Katana is the most recognized.

What is the balance point of your katanas?

Our katanas have an estimated balance point of approximately 3 to 5 inches from the tsuba toward the blade. Our swords place slightly more weight toward the front, promoting a smoother and more effective forward cut.

Do you offer international shipping?

We currently do not offer international shipping. Our shipping services are limited to domestic orders only. We apologize for any inconvenience this may cause and appreciate your understanding.

What is your return policy?

We accept returns within 15 days of receiving your order. Items must be unused, in their original condition, and with all original packaging. Please contact our customer service team to initiate a return and receive instructions. Shipping costs for returns are the responsibility of the customer, unless the item is damaged or defective.

What is the difference between "Musha" and "Musashi" swords?

The primary difference between Musha and Musashi swords lies in the materials and craftsmanship:

  • Musha Swords: These are more entry-level or budget-friendly swords, typically made with less expensive materials. They are perfect for beginners or those looking for a functional yet affordable sword.
  • Musashi Swords: These are higher-end swords, crafted with superior materials and greater attention to detail. They are often favored by collectors or martial artists seeking top-tier performance and aesthetic value.

Both Musha and Musashi swords are functional, but Musashi swords offer a premium experience with higher craftsmanship.