Musashi Swords - Shipping & Returns

MusashiSwords.com is dedicated to providing quality products in a timely manner, which is why we do our very best to ship your orders the same or the next business day. Since our shipping carriers don't pick up on weekends and holidays orders placed after 12PM PST Friday through Sunday and holidays will be shipped the following business day. In keeping with our tradition of providing high-quality products at a low consumer cost we offer flat standard shipping rates based on the total amount of your order. 

 

Important Notice: Signature Required for Orders Over $100

To ensure the security and proper delivery of your purchases, we require a signature on all orders valued at $100 or more. Thank you for your understanding and cooperation.

Order Total		Shipping Cost
0LB-2LB		$10.00
2lb-4lb		$15.00
5lb-20lb		$20.00

A tracking number will be provided once your order has shipped from our warehouse. If you have any further shipping questions or concerns, please feel free to contact us at support@musashiswords.com.

If your order cannot be delivered due to an incorrect address provided at the time of checkout or if the package is subsequently lost, stolen or returned to us you will be responsible for the cost to resend the order even if the original order qualifies for free shipping.

If your order is lost or stolen in transit or there are delivery delays please contact your local post office, USPS.com, UPS or FedEx to file a claim. Once your order has left our warehouse and in the hands of the shipping carrier, we have no control over delivery delays caused by the carrier.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returns must be approved. Please contact us to get RMA number.

Once your return has been approved, and an RMA number has been provided to you, please include it in your shipping label. 

Please provide us with the tracking number.

We are not responsible for return shipping fees.

Please note that we do not accept returns on discounted items, items purchased on sale, or during a sale, unless they have a factory defect. Thank you for your understanding.

To start a return, you can contact us at support@musashiswords.com. Please note that returns will need to be sent to the following address: 1220 E Belmont St, Ontario, CA 91761.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@musashiswords.com.

An extra 20% Restocking Fee will be charged on the sword's price; shipping cost is excluded from refunds.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@musashiswords.com.